Open your reviews section on your Facebook page. In the upper right section of each review is a drop down arrow. If you click on the arrow, you will see the following options:
Click on “Report Post” and select an option:
Once you select an option, Facebook will make the determination as whether or not the review should be included. Unfortunately, if you have a legitimate reason as to why the review should not be on there, you don’t get to plead your case. The chances of Facebook removing the review are slim. If the negative review was the result of poor service or service not meeting expectations, then your best bet is to reply to the review and explain the situation. Of course, you always have the option of removing reviews from your page altogether.